Press Release PR9.NET
Home Submit Press Release Search Archives
Press Release
Advanced Search

Home Home
Consumer Information
Cooking, Family
Marriage, Shopping
Organization, Pets

Business Business
Computers Computers
Entertainment Entertainment
Games Games
Health Health
Science Science
Sports Sports
Society Society
Teens Teens
Press Release Category Home - Consumer Information - Better Business Bureau Connecticut Release Date: July 07, 2008

Connecticut Better Business Bureau Warns the Public about "Extended Vehicle Warranty" Offers

By Better Business Bureau Connecticut
July 07, 2008
Send SEND Print PRINT Download PDF Version PDF Contact Better Business Bureau Connecticut CONTACT

Companies Flaunting Do Not Call Registry Offer "Outrageously-Priced" Service and Seek Personal Information.

PR9.NET July 07, 2008 - Wallingford, CT – Connecticut Better Business Bureau (BBB) is warning consumers not to be taken-in by a deceptive extended car warranty scam that is driving car owners to distraction across the nation.

Victims bombarded by an endless stream of postcards, e-mails, letters and telephone calls to home and mobile phones allege receiving such calls even when they are listed on the Do Not Call Registry, a clear violation of federal law.

The marketers are trying to sell an "extended warranty" to vehicle owners. The mailings typically catch the recipient's attention with a warning on the front of the correspondence such as "Final Notice: Expiring Auto Warranty." In fact, these pitches are designed to fool consumers into purchasing unnecessary and questionable warranties, and get them to give up personal information.

BBB has received a staggering 27,000 complaints about these practices nationwide, 60 of which, according to the Connecticut Attorney General's Office, are from Connecticut residents. Confused consumers are driven by fear that their car warranties are expired.

Ironically, some would-be victims said the scammers called them repeatedly to sell an "extended warranty," even though their vehicle's warranty had long expired. People who try to get their money back may get only a partial refund or no money at all.

Connecticut BBB president, Paulette Hotton, says the scheme is widespread and its targets include the elderly and even new car owners with valid manufacturer's warranties. "We find that the telemarketers won't take 'no' for an answer and will call repeatedly, sometimes in the early hours of the morning."

"There are cases where the telemarketers tell people it is unsafe for them to be on the roads because their manufacturer's extended warranty had expired – even if they never bought an extended warranty in the first place," Hotton added.

The depth and breadth of these schemes have caught the attention of state Attorneys General. Connecticut A.G. Richard Blumenthal is helping lead a nationwide investigation.

The lion's share of companies engaged in this scheme is located near St. Louis. BBB of Eastern Missouri and Southern Illinois lists 92 extended warranty companies in that region that are responsible for a huge number of complaints from across the country.

A BBB spokesman in St. Louis says potential customers are told the extended warranty covers a wide range of repairs, when in fact "…a very limited range of services are covered."

Your BBB and the Connecticut Attorney General's office offer the following tips to protect yourself from this scam:

•Be wary of mailings that appear to come from your vehicle's manufacturer offering extended warranty coverage.

•When considering this or any other type of telephone solicitation, insist on getting a contract in which all terms and conditions are clearly explained before you agree to sign up or provide credit card or other payment information.

•Never give out personal information such as your Social Security number, bank account or credit card number unless your are absolutely positive with whom you are dealing.

•The Federal Trade Commission warns consumers to fully understand terms of coverage, and emphasizes that an "extended warranty" is not a warranty, but a service contract.

•Check out any companies with your BBB or the state Attorney General's office before agreeing to do business with them.

# # #

Download PDF Version Download PDF Version:
Connecticut Better Business Bureau Warns the Public about "Extended Vehicle Warranty" Offers

Contact Information of Better Business Bureau Connecticut Contact Information of Better Business Bureau Connecticut
Phone 203-269-2700 x 103
FAX 203-294-6882
E-Mail E-mail Address Protected
Address Better Business Bureau Connecticut
94 South Turnpike Rd
Wallingford, CT 06492

About Better Business Bureau Connecticut

Founded in 1912, BBB is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. BBB offers objective advice and a wide range of education on topics affecting marketplace trust. BBB also offers complaint and dispute resolution support for consumers and businesses. Today, 128 BBBs serve communities across the U.S. and Canada, evaluating and monitoring more than three million local and national businesses and charities. For more advice on finding companies and businesses, start your search with trust at

Recent News Headlines
  • Wooven Supports BMCC for LGBTI Mental Health
    Wooven is a premier online retailer of luxury bedding and home decor. We are the first socially conscious brand in Hong Kong to support the LGBTI mental health space. Harmful conversion therapy is running amok in China and Hong Kong. The company supports organizations providing shelter and effective mental health solutions for the community. ...

  • Floor Care and Restoration Company Announce their New Website Launch
    Floorcare & Restoration Home Counties Ltd are ecstatic to announce the formal launch of their new website. This website has been formulated in order to offer a platform for all of their floor cleaning provisions for the Home Counties. ...

  • World first in Luxury travel
    Wizzbag is designed with the concept of a luxury wardrobe.
    The current market leaders only differentiate themselves by offering a variety of exterior designs with no consideration for implementing modern day technology into the packing/unpacking experience.
    Unpacking your luggage when getting to your hotel or home has never been easier with Wizzbags. You can also view the inside of the luggage from the apps or handset, furthermore, it has built-in lights, retracting wheels and a built-in umbrella, this is a world first for this industry.
    Wizzbag luggage is a masterpiece in the luggage world. It is also the first luggage to be trackable from a dedicated app with the frustration of lost luggage being a thing of the past.

  • Author Angela Brister Re-releases Black Woman, Just Get Your Hair Wet!
    Author Angela Brister is excited to release the second edition of her self-help book Black Woman, Just Get Your Hair Wet! Launch date is March 27, 2018. ...

  • Customers Think This Boston Start-up's Pots and Pans Cook the Healthiest Food!
    What is it about this 100% natural clay cookware that customers think its the "best"? How is food healthier when cooked in clay? Find out ...

More Press Releases
Industry Category of Current Press Release
    Copyright © 2004 - 2014 PR9.NET - All rights reserved RSS Feeds Submit Press Release Terms of Service Privacy Policy