The Most Common Causes of Stress on Moving Day
The words "Moving Home" and "Stress" are very often found together in the same sentence, and a recent survey completed by staff working in the furniture removals industry, show us the reasons why.
PR9.NET October 13, 2011 - London, The survey found that there are various problems experienced, by both removal firms and their clients, when dealing with the completion process of buying and selling property in the UK. Many of these problems are found to occur on a regular basis, making it extremely likely that a smooth home move will rarely be experienced by the vendor or purchaser of a property. Or the staff working behind the scenes helping the customer move home.
Removal companies traditionally have a hard job of packing and moving thousands of cubic metres of furniture, books, clothes and china and glassware each year. After Estate and Letting Agents, Conveyancing Solicitors, Property Surveyors and Mortgage Lendors, Removal Companies are the 5th supplier to be contacted by customers when moving home.
The following graph shows the problems highlighted by removal companies when asked, "Which of the following problems do you or have you experienced whilst working in the removals industry?"
Problems and issues between exchange of contract and completion
75.9% - Short Notice Completions
79.3% - Late hand over of Keys to new property
55.2% - Same day exchange and completion
55.2% - Completion falling through at last minute
75.9% - Delays with exchange and completion
86.2% - Uncertanty of when the completion will likely take place
82.8% - Busy Friday completions
89.7% - End of the month rush of completions with several clients at once
As well as the extra time and effort it takes to make sure the customer's move goes as smoothly as possible when problems occur, the extra costs to the customer can sometimes cause the most stress.
Jane Finch, a Relocation Consultant and owner of a new social network for the Property and Relocation Industry called Moving etc... TV says, "Because most people don't have their completion day confirmed until the exchange of contracts, this causes removers many logistical problems which can quite easily be avoided. With better communication between conveyancing solicitors and the customer's removal team, some of the above issues could be reduced."
Jane points out that many local councils now require 7 - 14 days notice to suspend parking outside a property and with only a couple of days notice to book a move it is not always possible to plan properly. Therefore customers should try to book their removal company at least 2 - 3 weeks in advance of their moving date, if possible. This potentially means requesting this same period of time between exchange and completion from your solicitor. That way it will give you enough time for your movers to plan and help you coordinate the logistics of your relocation from one property to another.
Another major problem facing removal companies is the regular occurance of late hand over of keys sometimes even after 4 or 5pm on completion day. Berin Riley of Move-it Channelmoving in Ashford, Kent says, "Frequently, (late hand over of keys) causes financial losses, as clients rarely will agree to extra charges after the event. Unloading at 10pm is not uncommon in these circumstances but we need the vehicle to be emptied to honour the next day's bookings."
Other property professionals and the general public might think that removal companies are just moaning about the problems and not dealing with them properly, but according to Russell Start, the Managing Director of Pickfords Removals, the largest removal company in the UK, these are very real issues which need to be addressed and not overlooked any longer. "25 years ago, the time between exchange and completion of contracts used to be anywhere between 14 - 28 days. This gave the customer enough time to plan their move, notify their utility and telephone suppliers, book their removal company and move in with relative ease. Now we very often see exchange and completion happening on the same day, which can create operational challenges and stress, anxiety, and sometimes additional costs to the client."
The results of the survey prove that a longer period of time between exchange and completion is required, along with clarity and transparency, which are desperately needed in the property market.
Moving etc... who carried out the survey would like to see several changes made within the property transaction process so that it starts working for everyone, both customer and supplier alike.
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About Movingetc Limited
Moving etc... TV was created so property and relocation professionals can talk openly about the property industry, offering best practice tips for buying and selling, market out their products and services whilst giving hints and tips for moving home.
Moving etc... hope that good advice and experience from knowledgeable professionals will filter through the internet so that more and more customers are educated on the best way to move home or office. Be it buying and selling property, booking a removal company, choosing a solicitor, buying a mortgage or any other property related topics which might affect the public when moving.
The Moving etc... TV has been designed as an open social network so that members from the property industry as well as customers searching the internet can get the most benefit from our website.
Moving etc... who created the website market out regulated and accredited removal and storage companies.
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