eGain Partners with PlanNet21 to Expand Business in Ireland
Relationship Forged to Meet Growing Demand for Multichannel Customer Service in Ireland.
PR9.NET June 11, 2008 - Mountain View, CA and Slough, UK eGain (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software for in-house or on-demand deployment, today announced its newest channel partner, PlanNet21 Communications. With offices across Dublin, Cork, Belfast and Galway, PlanNet21 is eGain's first certified partner in Ireland and the relationship is set to meet the increasing customer demand for unified customer service solutions in the local marketplace.
PlanNet21 is recognised as one of Ireland's leading system integrators, with numerous advanced communication implementations to its credit. Combining its technical expertise with strategic technology partnerships, PlanNet21 specialises in delivering high-quality converged networking solutions to its customers.
Ray Connolly, Sales Director at eGain, explains, "PlanNet21's integration expertise and eGain's award-winning unified customer service software will add enormous value to businesses focused on customer service excellence. We are confident this alliance will serve to further strengthen our penetration of the Irish Market, as we continue our expansion across Europe."
The partnership will enable PlanNet21 to extend its leading networking portfolio into the customer service and knowledge management domains by providing eGain's proven solutions to its growing customer base. Peter Carroll, managing director of PlanNet21 comments, "The market for unified customer service solutions is rapidly gaining momentum and customers are demanding more innovative and seamless ways of interacting with businesses. Without doubt, eGain offers the most complete software suite for multichannel customer service. Our partnership makes sure that we are well-equipped to offer our customers the most intuitive and cost-effective solutions for their customer service needs."
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PlanNet21 Communications is a leading Information & Communications Technology (ICT) solutions, services and products provider. Our offers and capabilities embrace all areas of an organisation's business requirements from applications to that will run an organisation's business to the infrastructure that drives these applications.
About eGain Communications
eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsize companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.
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