Comodo Case Study of Merchant-Accounts.Ca Demonstrates Market Demand for PCI Compliance Solutions for Small to Mid-Sized Businesses
Case Study Provides Clear Evidence of the Need to Deliver PCI Compliancy Solutions Aimed at the SME Segment.
PR9.NET March 05, 2008 - JERSEY CITY, NJ - Comodo, a global Certification Authority and leading provider of Identity and Trust Assurance Management solutions today has announced a new case study recently published on Merchant-Accounts.ca, an innovative Canadian merchant account service provider. The case study outlines the Merchant-Account.ca reseller experience with providing its customers Comodo PCI compliant scanning and the impacts to its business. Key benefits outlined by Merchant-Accounts.ca in this case study are higher customer satisfaction, ease of PCI scanning compliancy for customers, better technical support in PCI scanning related customer issues.
Merchant-Accounts.ca delivers merchant accounts and credit card processing solutions for small and mid-sized Canadian businesses. Merchant-Accounts' added Comodo PCI scanning in 2007 in combination with Comodo's advanced suite of security and anti-hacker solutions. With these services, Merchant-Accounts.ca customers have been able to achieve improved website security, prevent attacks from hackers, and maintain PCI compliance.
CASE STUDY Highlights
PCI compliance is a technically complex, new security standard for online retailers. As a leading service provider to online retailers, Merchant-Accounts.ca needed to deliver an easy to understand PCI compliancy solution for its customers that included mission critical PCI scanning. The solution needed to be viable in terms of cost and technical support for small to mid-sized Canadian businesses that may not have a large budget or a dedicated technical staff. As important, Merchant- Accounts wanted to reduce the risk that customers would migrate to other service providers looking for a PCI compliant scanning provider.
Before partnering with Comodo, Merchant-Accounts.ca opted for giving their clients the Approved Scanning Vendor list provided by Visa and MasterCard. However, this proved to be an inadequate approach since customers were tasked with spending a great deal of time sorting through diverse price and service offers. The result was that Merchant-Accounts.ca customers were left unsupported with a slew of options to research. Worse still, in situations when a merchant ran into a problem, customers would "get stuck" in a back-and-forth situation between the PCI security vendor and the payment gateway.
Comodo and its HackerGuardian PCI Scanning Compliancy solution was selected because Comodo:
* Was an Approved Scanning Vendor (ASV)
* Had a simple to understand and deployable solution
* Had cost effective solutions that are well within the budget of the typical small business
* Offered a comprehensive suite of security tools which provide effective security, scanning and PCI compliance solutions through an easy to use, intuitive interface
* Delivered excellent customer service
The partnership with COMODO has improved productivity for Merchant-Accounts.ca as follows:
* Reduced customer care costs.
Because Merchant-Accounts can defer to COMODO on PCI compliance issues, this reduces overall costs of staff resources needed to support technical and potentially complex security issues.
* Improved Customer Satisfaction.
Inbound calls regarding PCI related questions were reduced by 90%, thus eliminating one of the most difficult customer care issues for Merchant-Accounts.ca.
* Increased Revenue Per Transaction.
Where Merchant-Accounts.ca used to incur customer care costs from supporting PCI compliance inquiries, this has turned into a source of revenue by reselling the Comodo PCI Compliance solutions.
* PCI compliancy of customers is achieved twice as quickly.
Merchants are completing the process and going live with credit card processing more than twice as quickly when compared to the amount of time the average merchant took to achieve compliance before the Comodo PCI solution was offered.
For more information, please visit: www.hackerguardian.com
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About Comodo Inc
Comodo, through its group of Internet security companies, is a leading Certification Authority and global provider of Identity and Trust Assurance services on the Internet. Comodo secures and authenticates online transactions and communications for over 1,000,000 business and millions of consumers.With a global presence in the US, UK, Ukraine, and India, Comodo offers businesses and consumers third-generation solutions for intelligent security and authentication technologies that create trust online. Comodo's technological expertise includes PKI digital certification, integrated authentication infrastructure services, regulatory compliance solutions and digital e-commerce services.The Comodo companies develop technologies that address critical authentication and security needs with proven and reliable solutions such as SSL certificates, Mutual Authentication solutions, PCI compliancy services, Desktop Security, Code signing certificates, identity and vulnerability management solutions.
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