eGain adds multilingual capability to its customer service software and commits to pan-European expansion
eGain Service 7.6 released in five new languages with "out of the box" local language user interfaces.
PR9.NET October 08, 2007 - Mountain View, Calif. and Slough, UK: eGain Communications Corporation (OTC BB: EGAN.OB), provider of the industry's top-rated* customer service and contact centre software for in-house or on-demand SaaS deployment, today further demonstrated its commitment to the EMEA marketplace by announcing the availability of eGain Service™ 7.6 software suite in five European languages: Dutch, German, French, Italian and Spanish, to complement the English version.
There are plans to include support for additional languages in 2008. eGain also plans to deploy local language versions of its website in the near future.
This development enables eGain's enterprise customers in EMEA to be able to provide customer service and support through a local language user interface within and across an array of interaction channels, including the phone; web self-service; web chat and co-browsing; emails, faxes and post; and short message service (SMS). Moreover, the solution comes with "out of the box" local language user interfaces and enables multi-lingual customer service from a single deployment, reducing the need for additional professional services and installations, and the total cost of ownership (TCO) for its clients.
This announcement follows a number of recent eGain initiatives across Europe, including the opening of a Dutch office, the signing of many European reseller and SI partnerships and the landmark global OEM agreement with Cisco.
"This globalised version of eGain Service enhances our ability to continue to expand in emerging markets throughout the globe. Now, non-English-speaking agents can utilize the solution with ease, resulting in more efficient, effective contact centre operations and enhanced customer service", said Bruce Swan, European Helpdesk Manager at Navman.
"With a German version of eGain Service now available, eGain demonstrates the ability to meet the specific needs of the German speaking contact centres, and is well-positioned to expand its presence as the contact centre services market in the region continues to mature", said Martin Hahnkamm, Manager business line Data Services at d+s solutions in Germany.
"Multilingual customer service continues to emerge as an important differentiator for businesses across Europe," said Andrew Mennie, Vice President and General Manager EMEA, eGain. "We are happy to further demonstrate our commitment to the EMEA market as a whole and to the success of our EMEA clients by delivering this capability."
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About eGain Communications
eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsize companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.
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