eGain named to Software Magazine's Annual "Software 500" List for fifth year in a row

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Computers - Software Development - eGain Communications

Release Date: October 10, 2007

eGain named to Software Magazine's Annual "Software 500" List for fifth year in a row

By eGain Communications
October 10, 2007

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Software Magazine ranks eGain as one of the world's 500 largest software companies.

PR9.NET October 10, 2007 - Mountain View, CA - eGain Communications Corporation (OTCBB: EGAN.OB), provider of the industry's top-rated* customer service and contact center software for in-house or on-demand SaaS deployment, announced its inclusion today in the 2007 Software 500, Software Magazine's list of the world's premier software and services providers.

Directed towards medium to large enterprises, their IT professionals, software developers, and business managers, the Software 500 is a revenue-based ranking of the world's largest software and service providers. More specifically, it is based on the total worldwide software and services revenue for 2006 including revenues from software licenses, maintenance and support, training and software-related services and consulting. In addition to public documents, this information was collected from a survey prepared by King Content Co. and posted at www.softwaremag.com. "The 2007 Software 500 results show that growth in the software and services industry was healthy from 2006 to 2007, the ranking year. The industry continues to be dynamic with more than 98 new companies on the list this year for the first time," said John P. Desmond, editor of Software Magazine and Softwaremag.com. "The Software 500 helps CIOs, senior IT managers, and IT staff create the short list of business partners. It is a quick reference of vendor viability."

"Being named for the fifth year in a row to the Software 500 is an honor for eGain," said Ashu Roy, CEO of eGain. "eGain's steadily improving rank over the past three years shows the growing demand for robust customer service solutions for unified, multichannel customer service."

The Software 500 list is published online at www.softwaremag.com.

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eGain named to Software Magazine's Annual "Software 500" List for fifth year in a row

Contact Information of eGain Communications

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http://www.egain.com

About eGain Communications

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsize companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.