Press Release PR9.NET
Home Submit Press Release Search Archives
Press Release
Advanced Search
BROWSE BY CATEGORY

Business Business
Associations, Trade
Business Services
Human Resources
Publishing & Printing
Telecommunications
Marketing & Advertising
E-Commerce, Financial
Real Estate

Computers Computers
Entertainment Entertainment
Games Games
Health Health
Home Home
Science Science
Sports Sports
Society Society
Teens Teens
Press Release Category Business - Business Services - CheapOair Release Date: June 17, 2008

CheapoAir Enhances Customer Support


By CheapOair
June 17, 2008
Send SEND Print PRINT Download PDF Version PDF Contact CheapOair CONTACT

CheapoAir.com, a budget travel website, dedicated to selling cheap airline tickets, responds to customer complaints about service, lengthy hold times and 800-number customer support.

PR9.NET June 17, 2008 - NEW YORK, N.Y. - CheapoAir.com, a budget travel website, dedicated to selling cheap airline tickets, responds to customer complaints about service, lengthy hold times and 800-number customer support.

(c) Send2PressCheapoAir is growing exponentially. They are committed to consistently upgrading their airline ticket search and search results technology to deliver the cheapest fares in one-click. This convergence of technology and quality products has made them one of the top budget travel sites online today.

The Call Center Head of CheapoAir.com, Ram Peddinti had this to say about customer support, "Customer complaints have dropped 43%. Our customers are very important to us. We take every inquiry seriously and welcome constructive criticism. We appreciate their patience and bearing with us as we experience these growing pains."

CheapoAir is implementing an 800-number by May, 07 and increasing their customer support team to reduce call times. They've also implemented a rigorous training program for existing and new support team members.

CheapoAir's Director of Operations, Steve Lanzalotto had this to say about the issues, "Having been in operations for close to 20-years, comparatively speaking, what CheapoAir is experiencing from a customer review perspective is mild. We aggressively respond to every issue and focus on single call resolution. The fact that complaints have dropped 43% and positive customer testimonials have increased by 37% is evidence of that."

By focusing on customer support, the CheapoAir customer support team can ensure smoother transactions for the majority of their customers, thereby continuing to reduce complaints. The customer support team receives comprehensive training courses for all products sold on the website and seminars focusing on troubleshooting solution training.


# # #

Contact Information of CheapOair Contact Information of CheapOair
Website http://www.cheapoair.com
E-Mail E-mail Address Protected
Address 213 West 35th Street, Suite 1301
New York, NY 10001 USA


About CheapOair

CheapoAir.com is a NYC based consumer travel site offering low airfares to its 1 Million plus customer base. CheapoAir.com leverages its technology to offer over 18 Million private and negotiated air fares to consumers. CheapoAir.com receives over 1.2 Million unique visitors per month.

Recent News Headlines
More Press Releases
Industry Category of Current Press Release
    Copyright © 2004 - 2014 PR9.NET - All rights reserved RSS Feeds Submit Press Release Terms of Service Privacy Policy