Merchant Accounts Provider Opens FBI Standard Call Center

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Business - Financial - Portal Media

Release Date: October 26, 2007

Merchant Accounts Provider Opens FBI Standard Call Center

By Portal Media
October 26, 2007

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Intabill a global credit card processing merchant accounts provider has opened an advanced and unique 100 seat capacity call centre in Australia. Due to a rapidly increasing demand for their services, and a concern over the quality of call centre support provided by outsourced call centre's, Intabill have setup a state of the art call centre that focuses on the needs of merchant clients, their customers and the call center staff that support them.

PR9.NET October 26, 2007 - United Kingdom London - With state of the art military standard communication technology and security systems, a super flat management structure, and almost no traditional KPI's, this is far from an ordinary call centre. Intabill ( http://www.intabill.com/ ) is not a conventional company, and they don't intend to become one. In 2003 when Intabill first started providing merchant account services ( http://www.intabill.com/ ), the call centre operation was outsourced to call centres in Los Angeles and Costa Rica. Due to concerns over the quality of call support, in June 2007 the call centre operation was moved in-house to new offices being established in Brisbane, Australia. The aim was to create a world class 24/7 call centre that would provide a superior level of friendly phone support to merchant account clients and their customers, through motivated professionals and the latest technology.

In fact many departments of Intabill are regularly interacting with clients by phone. Services delivered with a strong phone element include:

- Online real-time customer interactions and inbound support by the "A-Team"

- Online fraud investigations and security by a "Guardians Team"

- International collections by the "Roundup Team"

- Retention, loyalty programs and VIP account management by a dedicated "Concierge Team"

What is also impressive about their call centre setup is the use of clean modern design and the latest technology. Intabill is in the process of constructing one of the most advanced call centre set ups in Australia, and arguably the world. State of the art facilities already in place or under construction include:

- Large staff "chill out" room furnished with large LCD television screens, Foxtel, games machines, pool table, heavily subsidised snack and drink facilities, plus a sun deck overlooking the Brisbane River

- Modern interior designed offices incorporating multi textured surfaces, ergonomic furniture and a relaxed open plan layout

- The latest generation Toshiba Strata telephone system utilising cutting edge digital technology installed on converged platforms with fixed and virtual networks

- Military standard recording system, as used by US government departments such as the FBI, which is capable of storing up to 75,000 hours of voice recording

This recording system is just one technology tool, which will help intabill gain advantage in a competitive global market. They know however from their experience with outsourced call centres, it is the people within your call centre that make the key difference. Innovation, smart business practices, and most of all their focus on people, is helping intabill become a world leading e-commerce Company.

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Merchant Accounts Provider Opens FBI Standard Call Center

Contact Information of Portal Media

Phone	845 051 9430
FAX	845 051 9430
Website	http://www.intabill.com/
E-Mail	E-mail Address Protected
Address	2nd Floor 145-157 St.John Street London

About Portal Media

Established in 2003, Intabill is an integrated payment solutions provider that provides merchant account services to companies based in more than 50 countries worldwide. They have a very diverse range of clients, who use their services to not only accept credit cards ( http://www.intabill.com/general.processing.php ) and other payment methods from customers, but also support these transacting customers by phone. On thousands of websites in the USA, Europe and Australia, you will find a payment support number that links into a new and unique 24/7 call centre based in Brisbane, Australia.