![]() |
|
![]() |
![]()
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
Clients with Technical Support Issues Appreciate Video Conferencing.
Customers trust a company whose technical support is reliable. So jazzing up customer support by using EnergizeTV's LIVE!™ video conferencing system isn't just a nice thing to do — it's good business. PR9.NET February 03, 2006 - San Diego, CA - Consumer studies have found that customers trust a company whose technical support team is reliable. Further, they'll continue to use a product or service long term and, more importantly, they'll also make word-of-mouth recommendations. So jazzing up customer support isn't just a nice thing to do - it's good business. One way you can provide better technical assistance is by using EnergizeTV's LIVE!™ group video conferencing system. Customers with video-capable desktop PCs are reassured at the sight of a technical support person analyzing their problem and walking them through the recovery process. The LIVE!™ system gives your Tech Support Team the ability to show demos and make presentations - visually demonstrating what must be done to solve a customer's problem; this builds rapport. Technical Support teams have traditionally been unable to benefit from group video conferencing due to the high cost. Some web conferencing firms charge $4500 for a 1-hour, 150 person video conference, but EnergizeTV's Flash-based technology allows it to offer a similar system, on a 24/7 basis, for a $720 annual fee. Don't let your customers use a static, automated (and frustrating) online system. Give Tech Support more pizzazz - let the team meet your customer's needs and answer their questions more efficiently with less cost: · Communicate in real-time via a video conference. · Illustrate and analyze problems using the whiteboard feature. The LIVE!™ Suite includes a "Video Recorder" (10 hour archive of streaming video) and two video conference rooms: a 50-person "Meeting Room" and a 150-person "Presentation Room" for interactive slide presentations (www.energizetv.info). Don't waste time with trial-and-error troubleshooting based on vague descriptions of user problems. LIVE!™ expedites the problem solving process: · More people, less time, greater accuracy. · Significantly briefer support appointments. · Quicker problem identification and resolution. · Fewer complaints and complications. · Reduces call volume growth. · Less chance of technical errors. · Record sessions to track histories. · Make team decisions in real-time. · Demonstrate solutions. Lee Matthews, president of EnergizeTV, stated: "You can't beat a video conference for conveying information. If your technical support team is struggling, our LIVE!™ system provides an additional tool to manage, troubleshoot and solve customer issues quickly and effectively. Good technical support keeps your clients happy and a happy customer is a repeat customer..." # # # |
||||||||||||||||
About IncomeHarvest.com IncomeHarvest, a world-wide marketing organization established in 2005, introduces an advanced Global Private Network, known as Coil, to individuals and businesses that interact via the Internet. Coil's secure Internet operation provides a host of communications and organizational tools and has a powerful built-in collaborative capability. IncomeHarvest also promotes personal and business development programming via Television and the Internet. |
Copyright © 2004 - 2014 PR9.NET - All rights reserved | ![]() | RSS Feeds | ![]() | Submit Press Release | ![]() | Terms of Service | ![]() | Privacy Policy |